The Smart Collection project, one of the approved initiatives, aims to deliver smart, digital and sustainable services to taxi drivers by streamlining collection procedures
Dubai Taxi Corporation (DTC) projects and services, which involve the wider use of artificial intelligence (AI) technologies and process automation, have been approved by the Highways and Transport Authority (RTA).
Mattar Al Thayer, CEO (DG) and Chairman of the Board of Executive Directors of RTA, explained that the approved projects include a "Smart Taxi Direction" system, which includes the use of artificial intelligence for big data analysis to automatically direct taxis to the places of greatest demand, indicated by the demand forecasting system. The project is aimed at reducing fuel consumption and increasing the number of trips per vehicle.
During a meeting with DTC employees, Al Thayer said: “The approved projects include automation of robotic processes (RPA), which will increase the efficiency of vehicle operation by three percent, increase the accuracy of data and forecast areas with the highest demand by 10 percent, reduce travel time and increase the percentage of productive kilometers. It will also increase the travel approval rate by 15 percent and reduce human resource costs by 20 percent.
“The portfolio of projects includes the deployment of the "Smart Distribution" system of taxis and Tesla vehicles, automation of the collection of daily income from limousine services (Uber and Careem), preventive measures for taxi service, distribution of booking requests in accordance with the battery capacity of Tesla cars and sending notifications to drivers when the batteries are ready to charge.”
The Smart Collection project aims to provide drivers with intelligent, digital and sustainable services by optimizing collection procedures, improving operational efficiency and creating an attractive environment for them. It is also aimed at improving the efficiency of vehicle operation, increasing the number of trips, reducing maintenance and fuel costs, simplifying procedures for drivers, developing digital solutions for transactions and round-the-clock service.
Al Thayer highlighted DTC's commitment to reshaping Dubai's taxi sector by leveraging artificial intelligence and intelligent systems to increase productivity and customer satisfaction. “This process includes increasing the taxi and limousine fleet, strengthening vehicle integration and providing mobility services with a wide range of amenities and care services to match the rapid growth of the emirate and facilitate the movement of public transport passengers to their final destinations.”
The RTA CEO was also presented with commercial DTC companies and an investment plan to exploit growth opportunities and increase profitability. In the first half of 2022, DTC made a profit of 118 million dirhams and signed seven commercial agreements for taxis, limousines and buses. Other areas that were considered were reshaping and modernizing services, as well as a roadmap for 2021-2023 to improve the service of Dubai airports.
Al Thayer also inspected the Tesla Model 3 car, which was added to the DTC taxi fleet to expand the use of environmentally friendly vehicles. He also inspected 236 recently deployed 52-seat and 36-seat school buses. The buses are equipped with the latest security equipment, including indoor and outdoor cameras, a student screening system, motion sensors and an automatic fire extinguishing system.
In other news, it should be noted that RTA recently announced the launch of the Push and Go initiative, which aims to help customers with various activities, ranging from “reengineering” their trips to obtaining a driver's license.