Electricity and water services in Dubai are activated as soon as Ejari contract is attested, without visiting Dewa offices.
The Dubai Electricity and Water Authority (Dewa) has announced that effective July 1, 2017, attesting Ejari tenancy contract will be mandatory for getting electricity and water services.
Customers will be able to activate electricity and water services as soon as they attest the contract at any of the 800 real estate offices approved by Dubai Land Department, without having to visit Dewa's customer happiness centres. The move is part of Dewa's efforts to streamline customers' experiences and save their time and effort.
As soon as Ejari is attested, the customer receives a welcome message from Dewa via e-mail and SMS, including the account and premise numbers, as well as a link to pay the security deposit. Once the security deposit is paid online or using any of the smart channels provided by Dewa, electricity and water services are activated for the customer. This supports Dewa's efforts to achieve the vision of Dubai government to enhance transparency in the government sector, adhere to the best international practices, and improve government work to reach the highest levels of efficiency, which in turn achieves customers' happiness.
"Government departments in Dubai work to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to enhance integration among each other to unify procedures and save the time and effort needed to get government services," said Saeed Mohammed Al Tayer, MD & CEO of DEWA.
"At DEWA, we adopt this approach and work to link our services with other government departments to provide integrated smart services that enable customers to conduct their transactions, anytime anywhere. This saves their time and effort and achieves their happiness. This also minimises physical visits to government departments."
How to get utility services in Dubai
> Attest rent contract at any of the 800 real estate offices approved by Dubai Land Department
> Customer receives welcome message from the Dubai Water and Electricity Authority
> Once security deposit is paid through a link in the welcome message, electricity and water services are activated
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