Major share of the complaints received from tourists in Q3 involved refunds
The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy has said it resolved 1,196 consumer complaints from tourists during the third quarter of 2019.
Sustained consumer outreach and awareness building initiatives saw complaints from visitors increase 73 percent during Q3 compared to 692 complaints received in the same period of 2018.
Saudi Arabia accounted for more than half of the total consumer complaints raised by visitors in Dubai during the months of July, August and September – 669 complaints.
Tourists from India were next with 68 complaints, followed by those from Egypt (59), Oman (45), UK (37), Kuwait (29), Pakistan (27), The Philippines (21), Bahrain (19) and Jordan (18).
Mohammed Ali Rashid Lootah, CEO, CCCP, said: “Dubai Economy accords top priority to resolving consumer complaints from tourists on account of their shorter period of stay here. We put in our best efforts and resolve such complaints within no longer than four working days.”
“Our end goal is to reiterate the competitiveness of Dubai as a retail destination and hub, regionally and globally,” he added.
A major share (463) of the complaints received from tourists in Q3 2019 involved refunds. Non-compliance with the terms and conditions of purchase (223 complaints), commercial fraud (156), defective product (89), additional charges (48) were also among complaints raised by tourists.
The largest number of complaints - 375 – were about car rentals while e-commerce, the automotive sector and electronics sector were also common.