- City: Abu Dhabi
- Industry: Insurance
- Career: Mid Career
- Job Type: Full Time
- Gender: Any
- Listed: December 28, 2017 3:29 pm
- Expires: 359 days, 6 hours
Description
Job Location: Abu Dhabi
Position: Call center Supervisor
proficiency: English and Arabic, other languages will be an added advantage
Experience: Must have previous experience in supervising call center staff in a service industry, previous experience in a call center in an insurance company will be an added advantage.If interested plaese send CVs to careers@watania.ae
Please mention your current salary and salary expectation in the email body and email subject should be” Call center Supervisor”
Job in accountability brief: • Manage a team of call center Assistants to achieve the call center monthly business target
•Be available to affect the entirety of the team’s operations.
•Manage by walking around. Be visible to answer questions.
•Take calls that your assistant can’t handle and be available when an agent appears to need assistance.
•Monitor queue and track inbound calls. Keep assistants aware of inbound calls, calls waiting, abandonment rate, etc.
•Motivate and encourage assistants through positive communication and feedback
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